Karolina Soppela

Karolina Soppela is an experienced professional in customer service process and analytics, currently serving as the Head of Customer Service Process & Analytics at SAS - Scandinavian Airlines since June 2018. Prior to this role, Karolina held positions as a Business Developer and worked at Accenture from August 2013 to April 2018 as a Consultant and Analyst. Earlier experience includes a master's thesis at Volvo Car Group and a summer internship at Volvo Car Corporation. Karolina Soppela earned a Master's degree in Industrial Management and a Bachelor's degree in Design and Product Realization from KTH Royal Institute of Technology, along with a brief educational stint as an exchange student in Mechanical Engineering at Iowa State University.