Adriana Corta Puente

Adriana Corta Puente has a diverse work experience. In 2021, they were a Customer Success Manager for Doodle, where they were part of the first CS team responsible for driving the adoption and retention among 140 SMB clients. Adriana achieved a 90% retention, NRR>1 in the context of a price increase & UX change. Adriana also launched German and French education content for all Team and Enterprise customers and conducted webinars for unmanaged clients. From 2019 to 2021, they were a Partner Growth (Customer Success) Lead and Customer Success Account Manager for trip.me, where they defined the strategy for the growth of the partner base and ensured supply was able to meet demand in line with business growth targets. From 2013 to 2019, they worked for Philip Morris International as a Brand Manager, Brand Executive, and Marketing Trainee. In 2013, they were a Becaria Unidad de Control de Operaciones con Divisas for Banco de España. In 2011, they were a Product Junior Trainee for Santander Consumer Bank. In 2022, they will be a Customer Success Team Lead and Sr. Customer Success Manager for Sastrify.

Adriana Corta Puente's education history includes a ThePowerMBA program with a specialization in Digital Marketing from ThePower Business School from 2021 to 2022, a Master Oficial en Neuromarketing from UNIR - La Universidad en Internet from 2017 to 2018, a Licenciatura en Administración y Dirección de Empresas from Universidad Complutense de Madrid from 2007 to 2014, and a Licenciatura en Derecho from Universidad Complutense de Madrid from 2007 to 2014. Adriana also attended Norwegian School of Economics (NHH) from 2010 to 2011. Additionally, Adriana has obtained several certifications, including Innovation and Critical Thinking from Duke Continuing Studies, Professional Certificates in 2021, Key Account Management from LinkedIn in 2020, Strategic Partnerships from LinkedIn in 2020, Certified Customer Success Manager (CCSM) Level 3 from SuccessHACKER in 2022, Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in 2022, and Certified Customer Success Manager (CCSM) Level 2 from SuccessHACKER in 2022.