Muhammad Bashir Khan

IT Service Desk Team Lead at Saudi Business Machines - SBM

Muhammad Bashir Khan's work experience includes serving as an IT Service Desk Team Lead at Saudi Business Machines - SBM since 2022. Prior to that, they worked at Mobily from 2010 to 2022, first as a Deskside Support Team Leader and later as a Desktop Support Engineer. At Mobily, they managed a team of 5 System Engineers and provided technical support to VIP users. Muhammad Bashir also resolved IT infrastructure problems and performed troubleshooting for over 500 users. Before joining Mobily, Muhammad worked at Wipro Infotech and Global Network Systems, where they gained experience in network administration, desktop engineering, and hardware/software installation and configuration.

Muhammad Bashir Khan obtained a Bachelor's degree in Computer Science from Karachi University from 1999-2003. Muhammad Bashir also attended Pakistani School Al-Khobar from 1989-1999, although no specific degree or field of study was provided. In terms of additional certifications, they obtained the CNSS Certified Network Security Specialist certification from the ICSI in 2020. Muhammad Bashir also obtained certifications in Microsoft Exchange Server 2016 Administration, Windows Server 2012 R2 Active Directory Configuration and Management, Windows Server 2016 Group Policy Implementation, Exchange Server 2016, and Windows Server 2012 Administration from various institutions such as Lynda.com and Udemy in 2017.

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Timeline

  • IT Service Desk Team Lead

    October, 2022 - present