Mohammed Alsofayan has extensive experience in customer experience management, currently serving in the customer service department at البريد السعودي | سُبل since May 2014. Responsibilities include handling customer complaints, evaluating service levels, preparing analytical reports, and identifying opportunities for service improvement. Additionally, Mohammed has served as Operations Manager at بنك البلاد | Bank Albilad from March 2012 to November 2015, and has also held a role as Support Staff at البريد السعودي | سُبل since October 2014, where responsibilities included directing team issues to relevant departments. Mohammed holds a Higher Diploma in Financial and Banking Services from مؤسسة النقد العربي السعودي, earned between 2009 and 2011.
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