Osamah Alshathry

Osamah Alshathry has extensive experience in customer journey management and digital transformation, currently serving as the Customer Journey & Channels Management General Manager at stc since March 2014. In this role, Osamah leads initiatives to enhance customer experiences across digital and conventional touchpoints, focusing on end-to-end journey design and user experience optimization. Previous positions at stc include B2B Customer Experience Excellence General Manager and Solution Delivery Section Manager, where supervision of teams and solution design processes was critical. Osamah has also worked as a Senior Business Analyst at Elm Company and held technical roles at Saudi Telecom Company, the Ministry of Higher Education, and the Saudi Industrial Development Fund. Osamah holds a Bachelor's degree in Computer and Information Systems from Imam Mohammed bin Saud University and has received several certifications related to business analysis and project management. Osamah has represented stc at notable conferences, including the WSIS 2019 in Geneva.