Technical Lead, Field Engineering

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

WHAT YOU BRING

• Identity and Access Management domain knowledge is mandatory.
• Bachelor’s degree or an equivalent experience
• Knowledge of Java/J2EE and experience with SQL. Be able to build SQL queries and triage datapoint related issues
• 8+ years of industry experience in design, development, customization, configuration, deployment preferably in any Identity Management and Governance products
• Experience in Unix Shell/Perl scripting
• Prior experience integrating with any SSO providers
• Knowledge of Web Services (REST/SOAP)
• Understanding of SLAs and the importance of being within SLAs
• Experience with ticketing systems; Service Desk, Remedy, FreshDesk, JIRA, etc.
• Excellent verbal and written communication skills, critical thinking skills, and the ability to think on your feet.
• Must be able to thrive in a fast-paced, high energy environment
• Ability to excel in a team-oriented, project-based work environment
• Ability to work independently, adapt quickly, and maintain a positive attitude

WHAT YOU WILL BE DOING

• Understanding of SLAs and the importance of being within SLAs
• Implement and manage the effectiveness of Incident, Service Request,
• Change, and Problem management processes for the service area
• Provide daily/weekly report for ticket status
• Dissect requirements into usable test cases and a test plan that covers new functionality, while keeping an eye on all other aspects that ensure full testing coverage
• Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
• Help with operations after go-live, ensuring SLAs
• Work closely with business teams and DevSecOps teams activities related to supporting the IAM service offerings
• Follow approved life cycle methodologies, create documentation for design and testing