Saheed Salam Msc/Mba

Saheed Salam has a diverse work experience spanning various roles and responsibilities. Saheed'smost recent position is as a Product Support Engineer at Saviynt, which they started in 2022. Prior to that, they worked as a Tier 3 Customer Support Engineer at Transmit Security from 2021 to 2022, where they handled incoming tickets and troubleshooted issues with the Transmit Security Platform.

Before joining Transmit Security, Saheed worked at S2 Systems, Inc. as a Consultant, Python Developer, and Technical Support from 2019 to 2021. In this role, they participated in a team that developed and maintained software products and web applications using various frameworks and languages.

From 2014 to 2019, Saheed worked at VOSS as a Remote Customer/Product Support Engineer 2. Saheed analyzed and resolved problems related to environmental, configuration, and application-level issues, escalating complex issues to development engineers.

Prior to VOSS, Saheed worked at Sandvine as an Onsite Product Support Engineer(SME) from 2012 to 2013. Here, they served as the point of contact for Sandvine at customer sites, providing technical support and performing installation and maintenance tasks.

Saheed also has experience as a Senior Product Support Engineer at BTS from 2011 to 2012. In this role, they provided network engineering support, prepared network device configurations, and assisted with product implementation.

Earlier in their career, Saheed worked at Sprint as a Network Operating Center Engineer 1 from 2006 to 2011. Here, they performed break-fix, management, and monitoring tasks related to VOIP and handled complex IP-related issues on Cisco routers and switches.

Overall, Saheed Salam has a strong technical background and extensive experience in product support, customer support, and network engineering.

Saheed Salam MSc/MBA's education history begins in 1997 when they attended Pinnacle Career Institute and earned an Associate of Science degree in Microprocessor and Telecommunication Technology by 1999. They then continued their education at National American University from 1999 to 2003, where they obtained a Bachelor of Science degree in Computer and Information Systems Security/Information Assurance. Finally, from 2004 to 2007, Saheed Salam MSc/MBA attended Keller Graduate School of Management of DeVry University and earned a Master of Business Administration (MBA) degree with a focus on Computer and Information Sciences, General.