Sahil Batra

Sahil Batra has extensive work experience in the field of technology and software implementation. Sahil is currently working at Saviynt as a Manager - Field Engineering, where they collaborate with the Product team to enhance product stability and identifies areas for improvement. Sahil also leads the Saviynt forum initiative to build a platform for community knowledge exchange.

Prior to this, Sahil worked at Saviynt as a Manager - Global Support Operations, where they worked closely with the Product team and handled daily calls with the operations team for advanced troubleshooting. Sahil also created team reports and assigned goals to team members.

Before joining Saviynt, Sahil worked at AlertEnterprise as a Technical Lead, responsible for the maintenance of system configurations, process documentation, and infrastructure support. Sahil also worked closely with the Product team for product enhancement and cross-functional process improvement.

At AlertEnterprise, Sahil also served as a Technology Lead, leading the successful implementation of multiple projects. Sahil documented and supported best practices in requirements gathering and interaction with stakeholders. Sahil also created and managed project and communication plans.

Furthermore, Sahil worked as a Senior Software Engineer at AlertEnterprise, where they implemented projects, performed requirement gathering, and deployed applications on different servers. Sahil also prepared test case documents.

Earlier in their career, Sahil worked at AlertEnterprise as an Associate Global Support & Services, where they installed, configured, and tested software implementations. Sahil also provided customer support for application-related issues.

Prior to AlertEnterprise, Sahil worked at Dell International Services as a Client Tech Support Associate, handling support for desktops, laptops, printers, and gaming systems. Sahil analyzed and addressed issues trending on social media platforms and provided troubleshooting for hardware and software components. Sahil also ensured customer satisfaction and assisted with up-gradation and replacement of parts.

Sahil's work experience also includes a role as a Client Servicing Executive at Crafters, where they troubleshooted peripheral device failures and provided support for computer and software-related issues. Sahil also worked with presentation software and created project execution plans.

Overall, Sahil Batra has a strong background in technology and software implementation, with a focus on product enhancement, troubleshooting, and customer support.

Sahil Batra has obtained the ITIL Foundation certification from EXIN for IT Service Management. Sahil has also earned a Bachelor of Management Studies degree in Information Technology from the Indian School of Business Management and Administration. Additionally, Sahil holds a Diploma in Chemical Engineering from the State Board of Technical Education and Training. Moreover, they completed their secondary education at Manav Mangal School with a focus on CBSE. In terms of additional certifications, Sahil obtained the "Scrum: The Basics" certification from LinkedIn in May 2021 and the IT Information Library Foundations Certification (ITIL) from EXIN in November 2017.