SBM Bank Kenya
Nyambura Ndung'u currently serves as the Head of Customer Experience at SBM Bank Kenya, a position held since June 2022, focusing on enhancing customer satisfaction and operational efficiency through executive leadership in customer experience initiatives. Prior experience includes roles such as Acting Head of Customer Experience and Senior Manager of Service Experience at SBM Bank Kenya, where significant improvements in Net Promoter Score and service consistency were achieved. At Co-operative Bank of Kenya, Nyambura led the Customer Experience strategy and digital initiatives as Manager of Service Excellence and Customer Insights. Previous positions also include Manager of Quality Assurance and MI at Commercial Bank of Africa and Quality Assurance Analyst at Co-operative Bank of Kenya. Nyambura holds a Master of Business Administration in Strategic Management from Kenyatta University and a Bachelor of Arts in Political Science and Government from the University of Nairobi.
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SBM Bank Kenya
SBM Bank (Kenya) Limited is a subsidiary of SBM Bank. Founded in September 1973. and headquartered in Mauritius. We are a top tier bank aiming to be a catalyst for economic growth in Kenya. SBM offers an extensive suite of products and services that encompass deposits, lending, trade finance, cards, leasing, treasury, stock broking, custody, asset management, insurance and investment products, as well as a range of payment services. It also has multi-channel capabilities including branches, ATMs, POS, internet, mobile and call centre. SBM has received many awards including the Bank of the Year – Mauritius award from The Banker in 2001, 2002, 2004, 2013 and 2014 and the Best Bank – Mauritius award in the Euromoney Awards for Excellence in 2004, 2005, 2006 and 2013.