Richard Vernon

Richard Vernon currently serves as the Business Transformation and Governance Lead at SBS Insurance Services Limited since November 2017, having previously held the position of Operations Manager. Prior to this, Richard was the Customer Service Manager at Accessible Transport Group Limited for a brief period in 2017 and spent nearly a decade as Customer Services Manager at Lyreco UK Ltd. Richard's experience includes a significant role at Vodafone from 2002 to 2008, where responsibilities included Call Quality Manager and Consultant, focusing on enhancing customer contact quality. Additionally, Richard has a background as Team Leader at Singlepoint from 1998 to 2002. Richard is pursuing a Chartered Management Degree apprenticeship in Business, Management, Marketing, and Related Support Services at the University of Staffordshire, expected to be completed in September 2024, following education at St Thomas More High School from 1991 to 1996.