Gian Karlo Andrade

Gian Karlo Andrade has an extensive work experience in the field of Information Technology. Most recently, they served as the IT Director at SCALABLE OS starting in June 2021. Prior to that, they worked as a Customer Support Manager at Change Healthcare from January 2021 to June 2021.

From July 2018 to November 2020, Andrade worked as the Head of Information Technology at iSupport Worldwide. In this role, they oversaw all global IT functions and provided leadership in developing and implementing scalable strategic IT initiatives across the organization.

Before joining iSupport Worldwide, Andrade served as the IT NOC Manager at Stellar Global Solutions Philippines, Inc. from September 2016 to July 2018. Gian Karlo was responsible for delivering a cost-effective ICT infrastructure and building customer relationships with contact centers.

In 2015, Andrade worked as a Network Engineer at Verizon Enterprise Solutions, where they handled complex networking issues and provided support for Verizon Managed Services. Prior to that, they were a Network Administrator at Hinduja Global Solutions from June 2013 to August 2015, where they administered and operated the company's LAN and WAN network.

Andrade began their career at Accenture as a Network Implementation Engineer - TIER 2 from April 2012 to June 2013. Gian Karlo was responsible for the logical configuration of network equipment. Before that, they worked as a Business Helpdesk Specialist at TELUS International Philippines from June 2010 to April 2012.

Furthermore, Andrade gained experience as a Subject Matter Expert at Sykes Asia Incorporated from May 2006 to August 2009.

Overall, Andrade has a diverse background in IT management, network engineering, and customer support.

Gian Karlo Andrade completed their Bachelor of Science degree in Computer Engineering from Manuel S. Enverga University Foundation - Lucena. Gian Karlo attended this university from 2000 to 2006. Additionally, they have obtained several certifications throughout their career. In 2018, they received the ITIL® Intermediate Certificate in IT Service Operation and the ITIL® Foundation Certificate in IT Service Management from AXELOS Global Best Practice. In 2011, they obtained the Cisco Certified Network Associate certification from Cisco, as well as the IPv6 Forum Certified Engineer - Silver certification from IPv6 Forum.