Carminia Panlilio

Carminia Panlilio is a seasoned executive with extensive experience in operations, product design, and customer experience. Currently serving as Chief Operating Officer at ScaleCapacity since August 2024, Carminia previously held significant roles at Viasat Inc. from August 2013 to August 2024, including Head of Design and Product Discovery for Mobility, where responsibilities encompassed managing design operations, staff development, and product strategy. Earlier positions included Director of Customer Experience Strategy, Research and Insights, and Director of Innovation Programs, contributing to corporate-wide CX/UX research and overseeing product improvement initiatives. Carminia's career also features a leadership role at the U.S. Department of Homeland Security as Director of Technology, focusing on big data initiatives and IT strategic planning, and as a Manager at Blackstone Technology Group, where program management in enterprise business governance was key. Carminia holds a Master's Degree in Public Policy from The George Washington University and a B.S. in Business Administration from the University of California, Riverside.