Joyce M. Edinger

Joyce M. Edinger has a diverse range of work experience in the field of IT support and technology. In 2010, they worked as a self-employed computer specialist and ran an eBay store, specializing in selling collectibles and vintage household items. Joyce M. also worked as a Help Desk Analyst III at Cobham Defense Electronic Systems from August 2011 to November 2011.

From November 2011 to November 2011, they worked as a Computer Operator III at CareFusion, where they input SAP batch jobs for the implementation of Rosewood Software. Additionally, from September 2013 to November 2013, they worked as a Customer Care Representative at Cox Communications, assisting customers with internet connection issues.

In 2013, Joyce joined Intuit, Inc. as a Sr. Applications Support Analyst. In this role, they provided internal application and systems support for Intuit's flagship products, TurboTax Online, eFile & Print services. Joyce M. conducted analysis and triage of issues, managed workflows, and communicated with internal teams and IRS/state agencies.

From February 2015 to June 2017, they worked as an HP MFP Installation Technician and Migration Technician at Advantage Resourcing - Technical Staffing, installing printers at various locations in San Diego and removing old printers/faxes while setting up new HP printers.

In 2015, Joyce also worked as a Next Generation Network Coordinator at Jack in the Box, where they coordinated with technicians to schedule restaurants for network upgrades. Joyce M. conducted pre-tests before installations and provided guidance to technicians on setting up new equipment and removing old ones.

From June 2017 to January 2018, Joyce served as a Sr. User Support Analyst at Genoptix, Inc./Novartis, providing user support to employees and consultants, handling active directory and exchange tasks, and setting up user accounts for all applications.

Most recently, Joyce joined ScaleMatrix in April 2019 as a Tier-3 IT Support Analyst/Compliance Coordinator. Joyce M.'sresponsibilities include troubleshooting advanced technology issues, providing training to support technicians, documenting interactions and support-related processes, and maintaining service level agreements with clients and vendors.

Throughout their work experience, Joyce has demonstrated strong technical expertise, communication skills, and a commitment to delivering high-quality customer service.

Joyce M. Edinger completed a degree in Web Development with a specialization in Web Design at San Diego State University in 2001.