Ayana Fairley

Ayana Fairley has a diverse work experience spanning over nine years. Ayana currently works at Scene Health as an Enrollment Team Lead, where they collaborate with cross-functional team leaders to address challenges and improve operational efficiency. Ayana efficiently manages and monitors multiple Salesforce task queues to optimize the enrollment team's operations.

Prior to their current role, Ayana worked as an Enrollment Specialist at Scene Health, where they spearheaded the successful rebranding of their role and achieved promotion to Enrollment Team Lead. Ayana streamlined the enrollment team's Salesforce task queue, resulting in increased workload efficiency.

Ayana also has experience as a Case Investigator, where they obtained and documented confidential COVID-19 case investigation details. Ayana navigated various database and software programs while conducting high-volume phone interviews and providing education and resources to the community.

In their previous role as a COVID-19 Contact Tracer and Enrollment Specialist, Ayana performed COVID-19 case interviews and identified individuals who may have had close contact with positive cases. Ayana achieved a significant volume of calls handled per shift.

Earlier in their career, Ayana worked at T-Mobile, starting as a Retail Sales Associate and progressing to roles such as Retail Associate Manager and Retail Store Manager. Ayana achieved remarkable sales results, accelerated revenue growth, and demonstrated exceptional sales leadership. Ayana was selected for T-Mobile's Leadership Development Program and successfully implemented sales strategies as an Interim District Manager.

Throughout their career, Ayana has consistently exceeded KPIs, demonstrated strong leadership skills, and earned recognition as a top performer.

Ayana Fairley has a Bachelor of Science (BS) degree in Biology, with a focus on Biomedical Emphasis, from the University of North Carolina at Pembroke. Ayana also attended the University of North Carolina at Charlotte, although the specific details of their degree and field of study are not provided.