Randall Williamson

Randall Williamson is an experienced Call Center Manager currently overseeing operations at Scentsy, Inc. since November 2020, focusing on performance metrics and quality customer interactions. Prior roles include Process Assistant/Shift Assistant at Amazon Logistics, where responsibilities involved task organization and labor tracking, and Call Center Operations Manager at Travel and Transport, Inc., managing eCommerce and after-hours support teams. Additional experience includes a long-term position at cxLoyalty as Call Center Operations Manager and Team Lead, emphasizing service levels, quality assurance, and performance metrics. Randall Williamson holds a Master of Arts in History and a Bachelor of Arts in History from Boise State University.