Monique Giraud - Groener

Monique Giraud - Groener currently serves as Vice President of Operations at DASH BPO since February 2025 and has been with Merchants since February 2014, holding various positions including Call Center Manager, Principal Business Unit Head, Head of Operations, IT Service Desk Manager, and Quality Assurance Manager. Previous experience includes a role in Quality Assurance at Absa Bank. Monique holds a Bachelor of Commerce (BCom) degree in Business/Commerce from Milpark Business School, completed between 2014 and 2018, and an ITIL Foundation certification from CTU Training Solutions obtained in 2017.