Allen D.

Allen D. currently serves as the Service and Operations Manager for the Americas at DB Schenker, where a comprehensive Service Catalog structure was designed using ServiceNow to streamline over 200 services. Previously, Allen was the IT Service Manager at USA Truck, Inc., revolutionizing service operations and enhancing reporting capabilities with Microsoft Power BI. As the Enterprise Service Delivery Manager at Kepro, ITSM and IT Operations Management initiatives were spearheaded, aligning with ITIL standards to improve customer experience. Allen's earlier experience includes roles as an ITSM Advisor at Blue Cross and Blue Shield of Louisiana, where a roadmap for CMDB improvements was developed, and as Configuration Manager at Anthelio Healthcare Solutions, managing assets across national locations. Additional roles as a Systems Engineer and Director of Technical Services were held prior to these positions, providing a strong foundation in IT management and operations. Allen holds a degree from Louisiana State University.