Giovana Lourenco Viana

Giovana Lourenco Viana is a Senior Business Process Analyst at Schindler, having served in this role since August 2007, where responsibilities include strategic partnership with Service Managers to identify and implement operational efficiency improvements, as well as leading Lean initiatives and quality management. Prior to this, Giovana held the position of Administrative Assistant, handling customer service and commercial proposals. From February 2011 to January 2020, Giovana worked as a Junior Business Process Analyst at Elevadores Atlas Schindler, focusing on the creation and review of administrative processes. Educational qualifications include a postgraduate degree in Project Management from Centro Universitário FMU | FIAM-FAAM, a postgraduate degree in Business Administration from FGV - Fundação Getulio Vargas, and a Bachelor’s degree in Business Management from Universidade de Mogi das Cruzes.