Philip Morris

Philip Morris is a seasoned professional with extensive experience in customer experience management and business process improvement within the technology and energy sectors. Currently serving as Performance Management Director at Schneider Electric, Philip has held various leadership roles, including Head of Customer Experience Development and Customer Experience Manager in the Secure Power Division, where responsibility encompassed enhancing customer journeys through techniques such as Customer Journey Mapping and Lean Six Sigma. Previous roles include Commercial Director at Chubb Fire & Security and Customer Excellence Manager at Schneider Electric, where Philip drove continuous improvement initiatives and managed significant commercial teams. Philip holds a degree in Manufacturing with Business and Mechanical Engineering from the University of Staffordshire.