Nellie Mercado

Nellie Mercado is an experienced customer service and account management professional with a strong background in the luxury and retail sectors. Currently serving as a Customer Experience representative at F. Schumacher & Co. since June 2021, Nellie excels in providing exceptional service across various communication channels while managing client relationships and achieving performance goals. Prior experience includes roles as a Client Advisor at Kering, where personalized client care was prioritized, and as an Account Executive at Joules, focused on order management for major retailers. Previous positions encompass sales coordination, customer service, and order management across multiple companies, demonstrating a consistent commitment to enhancing client satisfaction and operational efficiency. Nellie holds an Associate of Arts and Sciences (A.A.S.) in Fashion Marketing from City Tech, CUNY.