Hannah Remsen Mpa

Client Success Manager at Scorpion Design

Hannah Remsen, MPA has a diverse work experience spanning several companies and roles. Hannah is currently working at Scorpion as a Product Success Manager, a position they have held since January 2023. Prior to that, they served as an Onboarding Manager at Scorpion starting in January 2021.

Before joining Scorpion, Hannah worked at R+Co as a Brand Manager from July 2019 to March 2020. In this role, they were responsible for driving business and brand recognition in the Greater Los Angeles territory, including new business development and current business growth strategies.

From February 2018 to July 2019, Hannah worked at Bumble and bumble as an Account Executive. Their responsibilities in this position included providing education, customer service, sales support, and account management to retail doors. Hannah also conducted product knowledge trainings and managed all marketing and merchandising for the assigned territory.

Prior to Bumble and bumble, Hannah served as a Salon Manager/Coordinator at Shannon Hair Salon from February 2016 to February 2018. In this role, they managed a salon of 28 people, delivered exceptional customer service, and handled all salon sales and transactions.

Hannah's work experience also includes a role as a Brand Manager/Event Coordinator at Workshop Evolve from January 2016 to February 2018. In this position, they were responsible for event planning and analysis, managing event budgets, ticket sales, and day-of-event logistics. Hannah also handled event correspondence with attendees, venues, and various vendors.

Overall, Hannah Remsen has gained extensive experience in product management, onboarding, brand management, account executive roles, salon management, and event coordination throughout their career.

Hannah Remsen, MPA, holds a Master's of Public Administration degree from Grand Canyon University, which they obtained from 2018 to 2020. Prior to that, they completed their Bachelor of Arts in Psychology from Mount Saint Mary's University from 2012 to 2016. Additionally, Hannah has obtained various certifications from LinkedIn, including Ergonomics 101, 5 Ways to Control Your Time, Building Resilience, Communicating with Confidence, Creating Your Personal Brand, Creating a Career Plan, Embracing Unexpected Change, Innovative Customer Service Techniques, Managing Up, Down, and Across the Organization, Being an Effective Team Member, Critical Thinking, Improving Your Judgment for Better Decision-Making, Making Quick Decisions, Problem Solving Techniques, Using Questions to Foster Critical Thinking and Curiosity, Writing Emails People Want to Read, Building Rapport with Customers, Creating Great First Impressions, Creating Positive Conversations with Challenging Customers, and Customer Service: Managing Customer Expectations, all obtained between 2021 and 2022.

Links

Timeline

  • Client Success Manager

    December 1, 2022 - present

  • Product Success Manager

    January, 2023

  • Onboarding Manager

    January, 2021