James Metcalf

James Metcalf has a diverse work experience across various industries. James started their career as an Assistant Manager at Dollar Tree Stores, where they assisted the store manager with daily operations and managed stock. James then worked as a Utility Aide at Sycamore Shoals Hospital, where they maintained cleanliness in the kitchen, operated the dishwasher, and assisted with food preparation and delivery.

After that, James worked as a Patient Access Representative at Johnson City Medical Center, where they checked-in patients, verified billing and demographic information, and handled general clerical duties. James then joined Select Data, Inc. as a Data Processing Operator, where they were responsible for data entry and coding patient medical records, and communicated with home health agencies.

James then transitioned to the tech industry and worked remotely as a Viewer Experience Advocate at Hulu, providing customer support for account, billing, and application issues. James also resolved technical problems related to software functionality and network settings. James then joined Liftopia, Inc. as a Seasonal Customer Support Representative, where they assisted customers through phone, live chat, and email, and provided pricing and product information.

James also gained experience in social media support as a Social Media App Support Teammate at TaskUs, where they responded to user inquiries regarding the Snapchat application. James then worked as a Snapchat Community Support Twitter Contractor at Modis, responding to user questions and troubleshooting issues.

Currently, James is working at ScreenCloud - Digital Signage as a Customer Support Team Lead. Prior to this, they held the role of Senior Customer Support Representative - Apps Specialist and Customer Support Representative at the same company.

James Metcalf attended Grand Canyon University, where they studied Information Technology. However, the exact years of their education are not specified.