Zach Siegel

Zach is known for his even-keeled management skills in the National Call Center and ArtsTelecenter West, where he oversees a diverse team of approximately 150 callers, flex supervisors, supervisors, and managers. He also has proven experience in maintaining call center efficiency, assessing optimal dialing strategies for each campaign, keeping operational costs on target, and making sure that each phone call is of the highest quality. Before joining the SD&A team, Zach worked for the Orange County Registrar of Voters in Santa Ana, California. He started off as a customer service representative in the Registrar’s inbound call center, where he answered questions about ballot measures, political candidates and the democratic voting process. After only six months on the job, Zach was promoted to supervisor. In this role, he was responsible for the hiring, training and oversight of the entire calling staff. During the 2008 presidential election, Zach and his team received close to 10,000 incoming calls each day. Before that, he worked in the San Francisco field office of then-Governor Arnold Schwarzenegger, where he served as a community liaison between the Governor and his Bay Area constituents. Zach received a bachelor’s degree in politics with a double-minor in public service and legal studies from the University of San Francisco.