Caroline Richardson

Caroline Richardson is an experienced professional with a comprehensive background in customer service and process excellence, currently serving as the CS Performance Excellence Director (Global) at Sealed Air Corporation since February 2009. Caroline has successfully led various initiatives aimed at process improvement, coaching program implementation, and customer experience enhancements across different global locations. Previous roles at Sealed Air include CX Program Manager and Global Customer Experience & Training Manager. Prior to this, Caroline held positions at Diversey Inc., BT Local Business, Stertil b.v., Pegasus Software Ltd., and Siemens Enterprise Communications, acquiring extensive skills in customer service management, team leadership, and operational efficiency. Caroline holds a BSc in Environmental Studies from the University of Sunderland.