Heidi Austin

Heidi Austin has a diverse work experience that spans across various industries and roles. Heidi started their career as a Corps Member at Teach For America, where they taught in under-resourced public schools for two years. Heidi then worked as a Teacher and later as a Teacher-in-Residence at Bridgeport Public Schools and the Museum of Science, respectively. During their time at Salem Public Schools, they served as a Third Grade Teacher and achieved notable results, including a 23% increase in MCAS proficiency scores.

Heidi also worked as a Research Team Member at Educators for Excellence, where they collaborated with teachers to create a School Finance Policy to advocate for improved funding for students and schools. Heidi briefly served as a Curriculum Specialist at Teach For America and gained experience as a UX Design Fellow at General Assembly, where they applied design methodology to projects with Boston-based clients.

In recent years, Heidi has focused on user experience design and research. Heidi worked as a UX Designer at Coteacher and subsequently held roles at Year Up, initially as an Associate Director of Experience Design and Strategy before being promoted to Director. In their current position at SeatGeek, they are the Lead UX Researcher, responsible for conducting research to improve product design and collaborating with cross-functional teams to implement impactful changes.

Overall, Heidi Austin has a strong background in education, research, and user experience design, with a track record of driving positive outcomes in various roles and industries.

Heidi Austin's education history begins in 2009 when they enrolled at Emerson College, where they pursued a Bachelor of Science degree in Marketing Communication. Heidi completed their undergraduate studies in 2013.

In 2016, Heidi joined Johns Hopkins University School of Education and pursued a Master of Science degree in Elementary Education and Teaching. Heidi completed this program in 2018.

In 2019, Heidi attended General Assembly, where they completed a User Experience Design Immersive program. Heidi obtained certification in UX Design from General Assembly.

Additionally, Heidi holds a certification in K-6 Elementary Education, although the institution and specific date of obtaining this certification are not provided.