The IT and Technical Support team at Seattle Bank is responsible for maintaining and optimizing the bank's open API, cloud-based core technology platform, ensuring seamless and secure digital banking experiences for clients. They provide technical support, resolve system issues, manage business intelligence tools, and develop data-driven insights to enhance operational efficiency and customer satisfaction. This team plays a crucial role in integrating fintech solutions, supporting partner banking services, and maintaining the functionality of digital platforms like CD Valet.