Zvonimir Ulm

Zvonimir Ulm began their work experience at AT&T in 2017 as a Network Support Specialist. In this role, they were responsible for resolving technical queries, ordering and scheduling replacement devices, and performing emergency configuration changes to resolve network issues. Zvonimir worked in this position until July 2021.

In 2021, Ulm joined SecureOps as a Security Operations Center Team Lead. Their responsibilities included overseeing the daily operations of the Level 1 team, handling customer communications and meetings, maintaining processes and documentation, and managing onboarding and training. Zvonimir also conducted quality assurance for Level 1 Network Security Analysts and assisted with internal and customer-facing metrics. The end date for this role is not yet specified.

Zvonimir Ulm attended Bluegrass Community and Technical College from 2008 to 2012, where they earned an Associate of Science (AS) degree. The specific field of study is not provided.