Yolanda Dominguez

Yolanda Dominguez has a diverse work experience spanning different industries. Yolanda began their career in 1997 at Blue Cross Blue Shield of Kansas, where they worked as an Internal Sales Assistant and later as an Underwritten Business Claims Examiner. In these roles, they supported sales representatives, processed insurance claims, and met performance goals.

Yolanda also gained experience at NCS Pearson, where they worked as a Customer Service Representative, handling calls in Spanish and English regarding immigration cases. Yolanda then moved on to Steve Noller Lincoln-Mercury as an Accounts Payable Clerk for a brief period.

In 2003, Yolanda joined the State of Kansas as a Trial Clerk II, responsible for inputting traffic tickets and preparing court documents. Yolanda also provided translation services for Spanish-speaking clients during court proceedings.

Yolanda later joined Security Benefit in 2004, initially as an SE2 Account Service Representative II in the National Service Call Center, where they handled incoming calls and processed account exchanges. Yolanda then transitioned to the role of SE2 Client Service Specialist II, focusing on processing various account transactions and providing support to clients and representatives. Yolanda also assisted other departments as needed, such as the Call Center and Print Center.

In 2011, Yolanda joined SE2, LLC as a Service Operations Manager, overseeing a team of New Business processors and resolving customer complaints and administrative issues. Yolanda then took on the role of SE2 Account Service Specialists III – Team Lead, handling new business correspondence, assisting associates, processing post-issue items, and training team members.

Most recently, Yolanda returned to Security Benefit in 2022 and currently holds the position of Business Analyst II. Yolanda is responsible for analyzing business processes and providing solutions to enhance efficiency. Yolanda also works as an Internal Sales Consultant, utilizing their expertise to support sales efforts within the company.

Overall, Yolanda Dominguez brings a wealth of experience in customer service, operations management, and account processing across various industries. Yolanda'sroles have involved training, coaching, and supporting team members, while prioritizing customer satisfaction and meeting performance goals.

Yolanda Dominguez obtained their Associate degree and Bachelor's degree in Office Administration and Human Services from Washburn University in 2013. Before that, there is no specific start year mentioned. Additionally, they also completed a degree in Accounting Clerk with a focus on Office Technology at Kaw Area Technical School.

In terms of additional certifications, Yolanda obtained the Series 63 certification from FINRA in November 2022. Yolanda also acquired the Kansas Life Insurance License from the Kansas Insurance Department in June 2022. Furthermore, Yolanda received the Series 6 certification from FINRA in May 2022.