Inmaculada Pérez Ocaña

Inmaculada Pérez Ocaña is a seasoned professional with extensive experience in customer service and operations, currently serving as Customer Services Operations Supervisor at SECUTIX since February 2022, overseeing 24/7 multilocation teams during major events and previously coordinating customer support projects. Prior to SECUTIX, Inmaculada held key positions at Autograph Collection and Hotel AC by Marriott Nice, focusing on guest relations and front desk management. Inmaculada's educational background includes bachelor's degrees in English Language and Literature Philology and Tourism Management from Universidad de Jaén, along with a Master's Degree in Hospitality Management from Universidad Francisco de Vitoria and various certifications in Salesforce CRM and language studies.