Sedia, Inc.
Matthew Halbrooks has extensive experience in customer service and account management across various industries. Currently serving as a Production Planner at Sedia Inc. since January 2014, Matthew manages customer interactions for both national and international accounts, utilizing ERP systems for order entry, scheduling, and data analysis. Prior experience includes roles at Time Warner Cable, where Matthew managed account relationships to enhance customer satisfaction, and Westmoor Country Club, where oversight of a team facilitated excellent service for members. Matthew's career began in retail at Blockbuster, where training and mentoring of staff were key responsibilities. Additionally, Matthew has achieved a Full Stack Web Development Certification from freeCodeCamp and continues education at UW-Milwaukee.
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Sedia, Inc.
Our company began operation in the early 1980's under previous ownership. Its focus had primarily been the manufacturing of seating soft goods (sewn and upholstered products) for rail, mass transit and aviation customers. In late 2002, the company was purchased by the current owner and began operating as Sedia Incorporated. Under new ownership, the company began its renaissance period. The primary focus was centered in implementing an approach based on Quality Management System (QMS), with the aim of meeting and exceeding customer expectations. By utilizing a process approach to management, the organization identifies, understands and manages interrelated processes to increase effectiveness and efficiency in order to achieve its objectives. With the successful implementation of our Quality Management System, the company has gained new market share and continues to invest in employing the latest state of the art technology while strategically developing partnerships to streamline its operations. To meet the increased demands, in October of 2004, Sedia relocated to a larger facility in Glendale, Wisconsin. Our facility is well-equipped and ready to serve our customers' needs by providing on-time products free of defects and at competitive pricing.