Bianca B.

Customer Support Team Lead at Sedna

Bianca B. has a diverse work experience spanning several industries. BIANCA'smost recent role is as a Customer Support Team Lead at Sedna, where they focus on maintaining operational and performance KPIs across all channels and markets. Prior to this, they worked as a Technical Project Specialist at Livescale, managing the customer support department and implementing processes to enhance customer satisfaction. Bianca also has experience as a Zendesk Administrator at FlightHub, a Support & Operations Specialist at GSoft, and a Frontline Technical Support representative at Lightspeed HQ. Before transitioning into the tech industry, they worked as a Software Trainer at WINK Software and as a Panel Administrator Specialist and Customer Service Administrator at Numeris. Bianca's earlier experience includes roles as a Customer Service Representative and Purchasing Agent at Artemide North America, a Customer Service Representative at Assistenza International, and a Trainer at Rogers Communications.

Bianca B. completed their Bachelor of Arts degree with a major in Human Relations and a minor in Sociology from Concordia University between 2010 and 2016. Prior to that, they attended Dawson College from 2008 to 2010, where they earned a DEC in Social Sciences.

Links

Previous companies

Numeris logo
Livescale logo
Artemide North America logo
Rogers Communications logo

Timeline

  • Customer Support Team Lead

    May, 2022 - present