Route Driver - Appliance Pickup

Under the direction of the Program Manager, the Appliance Route Driver will lead the daily

Appliance Pickup Process, including, following a predetermined route using a 24’ Box truck to

collect appliances, and deliver to recycling center while ensuring high quality customer satisfaction is delivered.

DUTIES AND RESPONSIBILITIES

• Primarily works as the lead for a two-man crew to safely remove appliances from

• customer homes. This includes travel to the homes, meeting with the customers and

• removing identified appliances.

• Operating a 26’ box truck, with lift gate, to conduct pre-scheduled appointments

• Meet the established daily, weekly and monthly Key Performance Indicators for

• appliance pickup appointments

• Convey positive image of project partners by maintaining a professional appearance

• Track and report pickups and deliveries using a mobile device.

• Cooperatively work with program staff to identify and recommend areas for process

• improvement

• Perform related work as required

Qualifications

• Valid chauffeur’s license and good driving record

• 2 – 3 years of experience operating box trucks

• Excellent communication and interpersonal skills

• Professional appearance

• Familiarity with mobile devices

• Comfortable working with people of diverse background

• Exercises good judgment and maintains safety at all times

• Able to lead, motivate, be diplomatic, and build positive rapport with customers

• Able to communicate with technical and non-technical individuals

• Able to work independently and with a team

• Able to work flexible schedule, including evenings and weekends

• Able to bend, stoop and reach

• Able to learn and work with new technology (e.g. handheld data devices)

• Must be able to pass criminal background check and drug screening

• Able to pass physical and obtain DOT Health Card ( Medical Examiner's Certificate )

MINIMUM REQUIREMENTS

• 1 years operating a 26' box truck with air brakes.

• Able to work in very fast-paced environment and hold to deadlines.

• Problem-solver. Able to respond to diverse set of challenges in the field and do whatever it

• takes to meet project deliverables on schedule.

• Ability to communicate effectively with subordinates, peers, superiors and customers

PREFERRED QUALIFICATIONS

• 1 year furniture or appliance delivery or loading and unloading
• 1 year customer service experience
• Experience with Customer Management Systems/Databases