DME Coordinator

What we do: Select Ortho is a rapidly growing national company that provides expertise, convenience, and reliability in the delivery and fitting of orthoses and durable medical equipment to orthopedic practices and their patients. Select Ortho leverages resources, technology, and expertise to increase net collection rates, improve compliance, and streamline supply chain in managing the DME Service Line™. 

The high value we place on our employees is reflected in our competitive pay and exceptional benefits package, which includes Medical insurance (company pays 75% of the premium), Dental and Vision (company pays 100% of the premium), free life insurance, generous paid vacation time, paid sick time, paid company holidays, and more!

What we stand for: Our goal is to achieve nothing less than ecstatic customers. We do that by operating in a healthy culture of excellence and hiring employees who are happy to go the extra mile to achieve that vision. Working with purposeful energy and accountability comes naturally. Credibility always matters and small details are huge!

Are you ready to make a difference in the world? If so, read on!

What we need: A highly motivated, energetic, and customer service-focused individual that we can train to provide exceptional quality of care to patients in our partner clinics.

Position Summary:
The DME Coordinator is a trained member of the physicians' team, working with all health care professionals in delivering patient care. The DME Coordinator is responsible for all matters related to and concerning DME within the clinic. Including, but not limited to, fitting, refitting, custom measurement, patient education, prior authorization, collection of co-ins/deductible, and patient satisfaction.

Essential Functions:

• Provide fitting, patient education on application, use, care, and expected outcome for products as indicated by the physician instructions and manufacturer recommendations.

• Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portion.

• Ensure all necessary documentation and authorization is obtained as it relates to payer requirements.

• Track, maintain, and order inventory for one or multiple locations.

• Actively promote and foster excellent relations inter-departmentally and with external case managers, payers, suppliers, physician clinical staff and surgery personnel.

• Ensure compliance is maintained by documenting custom measurements, ABN's, MAE's and LMN's as needed.

• Ability to work with a team of DMEPOS Coordinators and Billing Specialists.

• Other duties, as assigned.

Required Education:

• High School Degree or Equivalent (unless located in a state that requires licensing)

• Professional health care certification or experience preferred but not required

Preferred Education:

• Athletic Trainer

• Certified Orthotic Fitter

• Certified Orthotist

• Medical Assistant

Minimum Requirements:

• Aptitude for learning quickly

• Working knowledge of word processing, spreadsheets, and databases

• Moderate alpha and numeric data entry skills

• The ability to work quickly and accurately, and pay attention to detail

• Excellent skills in verbal and written communication and patient care

• Judgment, decision-making, and time management skills

• Ability to organize multiple projects and assignments at once

• Must pass drug and alcohol screening

Knowledge, Skills, Abilities, and Experience:

• DME or orthoses related medical experience

• Knowledge of Anatomy, Physiology, Medical terminology, Insurance Claims, and Insurance Benefits

• Biomechanics

• Experience fitting DME devices

• Knowledge of medical billing/collection practices

• Basic medical coding and third-party operating procedures and practices

• Ability to establish and maintain effective working relationships with physicians, patients, employees and the public

Work Environment - The job operates in an active clinical environment. This role requires regular movement to various locations within the clinic. This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
While performing the duties of this job, the employee is required to communicate effectively in a high traffic environment. This position is active and requires the ability to move from a sitting to standing position regularly, standing for long periods of time each day, movement, bending, kneeling and stooping. The employee is also required to perform high functioning dexterity tasks.

~ Select Ortho is an equal opportunity employer that places high value on diversity and inclusion in people, ideas and our collaborative culture.~