Jeremy Smith

Jeremy Smith is an experienced Contact Center Engineer currently employed at Selene Finance LP since March 2023, responsible for managing the administration of call center platforms and ensuring optimal performance. Jeremy previously held the position of Infrastructure Lead Technician at Citi from December 2022 to March 2023, where expertise in technology infrastructure was applied to support business objectives. Prior to that, Jeremy worked at Selene Finance LP and Carrington Mortgage Services in various roles related to dialer management and analysis, developing strategies for improved call functionality and reporting. With a career spanning over two decades, Jeremy has also held multiple technical and consultancy roles at Wells Fargo Dealer Services, Resource Concepts, and Stream International, demonstrating a strong foundation in IT support and system optimization.