Stephan M.

Stephan M. has extensive work experience in the hotel industry. Stephan started their career as a Front Desk Manager at IHG - InterContinental Hotels Group in 2009, where they excelled in maintaining excellent occupancy and rates by improving the hotel's online visibility. Stephan then joined Accor as a Front Office Manager in 2013, where they managed daily operations and coached staff to deliver exceptional customer service. Stephan then moved to Brighton Management in 2014, first as a Director of Front Office and later as a Hotel General Manager, overseeing renovations, increasing rates and occupancy, and implementing brand standards. In 2016, they joined Hotel Shangri-La as the Director of Operations, where they focused on guest satisfaction and labor cost efficiency. Currently, Stephan is working at AAA Parking as the Executive Director of Hotel Operations, leading a team of property managers and supporting the growth of the California portfolio.

Stephan M. attended L.C.E.T., although the start and end years of their education at this institution are not provided. No details about their degree or field of study are given.