Joanne M.

Joanne M. has extensive experience in dispute operations and chargeback management, currently serving as the Manager of Dispute Operations at Sempris, LLC since July 2005. In this role, responsibilities include chargeback validation, monitoring, reporting, and project coordination with Finance and IT to enhance processing systems. Joanne also manages relationships with third-party vendors, processors, and banks while overseeing daily chargeback data imports and responses. Previously, at Target from November 1999 to July 2004, Joanne held positions as a Trainer in Bankcard Accounting and Operations, where training materials were created and new hire training conducted, and as a Fraud Case Management Associate, assisting cardholders with fraudulent transactions and performing general office duties.