Florian Scheithauer

Florian Scheithauer is an experienced professional in customer success and support, currently serving as the Head of Customer Success & Support at Semrush since September 2024, where the focus is on building a high-performing team and developing a Professional Services portfolio. Previously, Florian held leadership roles at Ryte, including Director of Customer Success & Support, emphasizing the improvement of service quality and sustainable growth, as well as at dunnhumby as Chapter Lead Customer Success. Florian's background also includes management positions at Sociomantic Labs and Tell You What Now GbR, complementing a solid educational foundation with a Bachelor of Arts in Business Administration from Hochschule für Technik und Wirtschaft Berlin and a qualification as an Insurance Specialist from IHK Berlin.