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Mert Can Muftuoglu

Customer Success Manager Med Mena at Semrush

Mert Can Muftuoglu has a diverse work experience spanning various roles and industries. Mert Can started their career as a Marketing & Corporate Communication Intern at Turkish Aerospace in 2018. Following that, they worked as an Independent Sales Consultant at Kyäni Türkiye from November 2018 to April 2020, where they successfully identified potential customers, arranged meetings, and persuaded them to purchase company products.

In 2020, Mert joined H&M as a Social Media & Customer Support Representative. During their tenure, they managed all social media accounts, interacted with customers, developed new social media strategies and campaigns, and analyzed campaign performance. Mert Can also handled customer inquiries and provided solutions and advice.

Mert then transitioned to Google, where they worked as a Google Ads Account Manager at TTEC from October 2021 to September 2022. In this role, they maintained long-term cooperation with clients, sold Google Ads products and solutions, consulted on digital marketing solutions, and provided pre- and post-sales support. Mert Can also managed PPC campaigns and optimized Google Ads campaigns.

Currently, Mert is working at Semrush as an Account Manager. Mert Can first joined the company in October 2022 as an Account Manager for Eastern Europe and facilitated introductory demonstrations, provided personalized training, and offered tailored solutions to help clients achieve their business goals. In February 2023, they transitioned to the role of Account Manager for Med & Mena, where they continue to provide training and support, consult with clients, and deliver tailored solutions utilizing Semrush's software suite.

Overall, Mert Can Muftuoglu has developed a strong skill set in account management, customer support, sales, social media, and marketing throughout their various professional experiences.

Mert Can Muftuoglu's education history includes obtaining a Bachelor of Science (BS) in International Relations from Bilkent University. Following this, they pursued a Master of Science (MS) in International Business & Economics through a double degree program. Mert Can completed this program at both Coventry University and Uczelnia Łazarskiego w Warszawie.

In addition to their formal education, Mert Can Muftuoglu has obtained several certifications in various fields. These include certifications in data analysis, project management skills, writing skills, data analysis using Excel and SQL, Power BI, and using Tableau. Mert Can has also completed courses in digital marketing, SEO, social media advertising, and sales. These certifications were obtained from institutions such as LinkedIn, Semrush, Meta, University of Illinois at Urbana-Champaign, Coursera, Google, and HubSpot Academy.

Links

Timeline

  • Customer Success Manager Med Mena

    April 1, 2023 - present

  • Account Manager, Med Mena

    February, 2023

  • Account Manager Eastern Europe

    October, 2022

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