Mike L.

Enterprise Customer Success Manager at Sendlane

Mike L. has extensive experience in the bicycle industry. Mike is currently the Director of Customer Success at Sendlane, where they are responsible for building and managing a high-performing Customer Success Team. Prior to this, they worked at myStromer AG as a Service Manager for the USA and Canada. Mike also served as a Dealer Service and Technical Support Representative at the same company. Before that, Mike worked at North County Family Bicycles as a Sales and Operations Specialist. Mike also gained experience as an Operations Technician/Mechanic at ElliptiGO. Mike's earlier roles include being an Operations/Sales Manager and Mechanic at Anywhere Bicycle Repair and Showroom, a Shop Technician and Sales Specialist at Recreational Equipment, Inc., and a Freelance Bicycle/Race Mechanic. Mike began their career as a Sales Associate/Lab Associate at Ritz Camera Center.

Mike L. completed their education starting from 2002 to 2006 at Helix Charter High School, earning a High School Diploma in the field of Film/Video and Photographic Arts. Mike then pursued further education from 2006 to 2010 at Grossmont Community College, where they obtained an Associate of Arts Degree in Cinematography and Film/Video Production.

Links

Timeline

  • Enterprise Customer Success Manager

    October 1, 2023 - present

  • Director of Customer Success

    March, 2021

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