Rytz Portem

Customer Happiness Team Lead at Sendle

Rytz Portem has a diverse work experience in various roles and industries. They began their career as a Quality Analyst at Sitel, where they monitored calls and provided feedback to improve customer service. After that, they worked as a Quality Assurance Specialist at Transcom, conducting quality audits and ensuring client requirements were met.

At Power Sector Assets and Liabilities Management Corporation, Rytz served as an Information Data Analyst in the IT Department and was responsible for diagnosing and troubleshooting hardware, software, and network issues.

They also worked as an Independent Representative at World Financial Marketing Alliance Inc., where they provided financial planning consulting and recommended suitable products for clients.

Additionally, Rytz gained experience in customer support and management roles at Sendle, starting with the position of Customer Happiness Champion and gradually progressing to roles such as Escalation Manager, Social Media Support Officer, and Customer Service Team Lead. They also played a pivotal role as a Team Lead Apprentice, leading and training new team members.

Outside of Sendle, Rytz briefly worked as a Virtual Assistant and Technical Support for Bad Vibe Busters, assisting with technical concerns and providing support to the owner.

Overall, Rytz Portem has a strong background in customer support, team management, and technical expertise across multiple industries.

Rytz Portem attended Bicol University from 2001 to 2005, pursuing a Bachelor of Science (B.S.) degree in Computer Science. In April 2010, they obtained the CSC Professional certification from the Civil Service Commission.

Links

Previous companies

Transcom logo

Org chart