Caroline Maina

Caroline Maina is a support engineer at Sendy. Caroline previously worked as an ICT Projects and Integration Specialist at Jamii Bora Bank from September 2015 to November 2017. In their role at the bank, they were responsible for ensuring integrations to the core banking system were done within agreed timelines and standards, as well as handling integrations for the bank's customer relationship management system, Sacco clearing module, and business intelligence analytics. Caroline also worked on supporting an omni-channel digital banking platform that enables customers to bank anywhere, anytime on any device. In their role, they participated in resolving systems-related problems under the guidance of their line manager, maintained systems once they were installed, and provided guidance to users in line with the business requirements of the organization. Caroline also ensured timely integration timelines were met for various integration requests for both internal and external systems/partners, configured systems according to user specifications, and maintained documentation of configuration or setup. Caroline also dealt with queries from users and resolved or advised them accordingly.

Caroline Maina has a Master of Science in Information Technology from Jomo Kenyatta University of Agriculture and Technology, a Bachelor of Computer Science from Kenyatta University, and a Certificate in Computer Applications from Strathmore University.

Some individuals on their team include Annie Mburu - Support Engineer, Purity Nduta - Support Engineer, and Philip Ndegwa - Support Engineer. They are on a team with Micheal Mwangi - Devops Engineer, Elvis - Android Engineer, and Ivan Orone - Principal Engineer. Caroline Maina reports to Brian Muita, VP Engineering.