Business Process Documenter

Senior PsychCare is looking for a Business Process Documenter (often referred to as a Documentation Specialist) who plays a crucial role in ensuring that an organization’s processes are well-documented, clear, and accessible. This is a full-time, onsite, permanent position. Include your desired hourly wage in your application; not including it will disqualify you from the candidate pool.

Key Responsibilities:

1. Document Creation and Management:
   • Create, review, edit, and format documents such as standard operating procedures (SOPs), work instructions, manuals, forms, templates, and reports.
   • Ensure documents are accurate, clear, and compliant with established guidelines and standards.
2. Document Control and Versioning:
   • Establish and maintain document control processes, including version control, document tracking, distribution, and archival.
   • Ensure documents are current, accessible, and properly managed throughout their lifecycle.
3. Regulatory Compliance:
   • Ensure documentation practices comply with regulatory requirements, industry standards, and best practices (e.g., ISO standards, FDA regulations, OSHA).
4. Quality Assurance:
   • Conduct quality reviews and audits of documents to identify errors, inconsistencies, and non-compliance issues.
   • Recommend corrective actions and improvements to enhance document quality and integrity.
5. Collaboration and Communication:
   • Work with cross-functional teams, including subject matter experts (SMEs), project managers, quality assurance professionals, and regulatory affairs specialists.
   • Gather information, review documents, and facilitate document approvals and revisions.
6. Training and Support:
   • Provide training and support to employees on documentation processes, systems, and tools.
   • Ensure staff members understand document requirements, procedures, and best practices.

Key Skills:

• Organizational Skills: Ability to manage multiple documents, versions, and revisions effectively.
• Attention to Detail: Strong focus on accuracy and identifying errors or inconsistencies.
• Regulatory Knowledge: Understanding of regulatory requirements and industry standards.
• Communication Skills: Effective collaboration and clear conveyance of information.
• Technical Proficiency: Proficiency in document management systems and relevant software tools.
• Problem-Solving Skills: Ability to identify issues and recommend solutions to documentation-related challenges.