Jori Hätinen

Jori Hätinen is a seasoned professional in claims management and logistics, currently serving as Claims Manager at sennder since March 2023, where responsibilities include overseeing transport and insurance claims activities across eight European countries. Prior experience includes a role as Claims Specialist at DSV - Global Transport and Logistics, focusing on enhancing customer satisfaction and claims processes, and as Claims Expert at If Insurance, responsible for a customer portfolio with strong feedback and loyalty. Jori's career also includes significant contributions as an Operations Officer at CMA CGM, and earlier roles in traffic coordination and claims adjustment, supported by a Bachelor of Engineering in Logistics, Materials, and Supply Chain Management from Kymenlaakso UAS.