Shayak Banerjee

Shayak Banerjee is a seasoned professional in the customer success and relationship management domain, currently serving as a Senior Customer Success Manager at Sense since August 2022. Previously, Shayak held the role of Principal Relationship Manager at Nova Benefits, managing escalations for over 250 clients and fostering strong relationships with insurers to enhance retention and operational efficiency. Shayak's earlier experience includes significant contributions at JoulestoWatts Business Solutions, where strategic client engagement and marketing initiatives were developed, and at [24]7.ai, focusing on sales and process development. An academic background in Biotechnology, Biochemistry, and Genetics was obtained from Garden City University.