Amanda Silva

Amanda Silva has a diverse work experience spanning over several companies and roles. Amanda is currently working as a Principal Enterprise Transformation Coach at Sensei Labs, where they started in February 2022. Prior to that, they were the Director of Customer Success at Zenklub from August 2021 to January 2022.

From May 2019 to July 2021, Amanda worked at Knewin as the Chief Customer Officer. In this role, they reported to the CEO and was responsible for defining the vision and structure of the Customer Success (CS) area. Amanda worked on implementing initiatives to evolve CS Maturity from Reactive to Informed.

Before joining Knewin, Amanda was a CS Consultant at DragonFly Consultoria from January 2019 to April 2019. The company aimed to assist organizations in transforming and evolving their businesses.

Prior to their roles in customer success, Amanda worked as the Chief Operations Officer at SocialBase from January 2017 to December 2018. Amanda reported to the CEO and was responsible for the CS, Marketing, HR, and Product areas. Amanda also held the position of Digital Marketing Manager at SocialBase from March 2016 to January 2017, where they implemented growth and inbound marketing strategies.

Before SocialBase, Amanda worked as the Publishing and Marketing Manager at Hoplon from September 2015 to March 2016. In this role, they developed marketing strategies and managed all activities of the marketing and publishing departments.

Earlier in their career, Amanda held positions at SUNTECH | A Verint Company as a Marketing Manager, Channel Manager, and Marketing Analyst, from 2011 to 2014. Amanda was responsible for planning and executing marketing activities, managing relationships with channels and partners, and developing B2B marketing strategies.

Amanda's work experience also includes a role as a Strategic Planning Analyst at Elektro in 2010, where they performed NPV analysis and evaluated the suitability of solar panels for remote sites. Amanda also worked as a Market Analyst (Intern) at IDC Canada in 2009, conducting market research and preparing reports on the Canadian electronic medical records market.

Their earliest work experience was as a Satellite Systems Analyst at Star One/Embratel from 2005 to 2006, where they developed and tested software modules for a company's core software.

Overall, Amanda Silva has a strong background in customer success, marketing, and strategic planning, with extensive experience in various industries and roles.

Amanda Silva has a solid educational background. Amanda obtained a Master's degree in Business Administration with a global focus from Ryerson University in 2009. Prior to this, they pursued a Master of Science degree in Electrical Engineering with a specialization in telecommunications from Pontifícia Universidade Católica do Rio de Janeiro from 2004 to 2006. Amanda completed their Bachelor of Science in Electrical Engineering from Universidade Federal do Pará between 1998 and 2004.

In addition to their formal education, Amanda Silva has also obtained a certification in "Designing for Change" from IDEO U in May 2023.