Crystal Montufar

Crystal Montufar currently serves as the Vice President of Customer Success at Sera Systems, a position held since February 2025. Previously, Crystal held the role of Senior Delivery Lead at TXI from May 2021 to February 2025, co-leading the Generative AI Working Group and achieving significant operational improvements, including $100k+ in annual savings. Prior experience includes positions as Senior Project Manager at Fusion Risk Management, where Crystal managed a diverse client portfolio and generated substantial upsells, and various roles at Friendemic, GoFanbase, and San Diego Gas & Electric, focusing on client services, operations, and project management. Crystal holds a Bachelor of Arts in Business Administration and Management from National University and an Associate's degree in the same field from San Diego Mesa College.