Karen Banks

Karen Banks is an accomplished professional with extensive experience in customer success, consulting, and project management within the travel and airline industries. Currently serving as Customer Success Lead at Serko Ltd. since October 2022, Karen previously held the role of Executive Consultant at Small Blue Planet Intl. Consulting and Professional Services, where expertise was provided to organizations undergoing transformation in commercial functions and operations. Karen's background includes significant positions at major companies such as Amadeus IT Group, where solutions were coordinated for major airlines, and leadership roles in various consulting capacities focusing on PSS migration, ancillary revenue, and web services integration. With a strong foundation in technology and business transformation, Karen has driven numerous projects to successful completion for various airlines and travel technology firms.