User Experience Researcher

The Company

At Servant Digital, we specialize in empowering mission-driven leaders and organizations within faith communities through innovative digital transformation and change management solutions. As a virtual company, we pride ourselves on our commitment to service, integrity, and excellence, providing tailored strategies that align with our clients' values and missions. Our team of dedicated professionals is passionate about making a meaningful impact by equipping our partners with the tools and technologies they need to thrive in a rapidly evolving digital landscape. Join us in our mission to serve those who serve others.

The Role

Servant is seeking a User Experience Researcher to join our Product Design team. This individual will be instrumental in uncovering user insights that drive the development of outstanding digital experiences. We are looking for a detail-oriented and analytical problem solver, capable of applying research methodologies to inform user-centered design decisions.

As a User Experience Researcher, you are a research leader passionate about uncovering user insights. Your leadership style fosters a culture of curiosity and excellence within user research. Driven by a commitment to excellence and purpose, you are dedicated to your research endeavors. Additionally, your strong communication skills enable you to effectively convey complex research findings.

Responsibilities:

Research Leadership: Lead and inspire the research team, fostering a culture of innovation and excellence, while driving the research direction and vision for projects, ensuring alignment with strategic objectives.

Project Collaboration: Partner with project managers, product managers, and other stakeholders to understand project goals and requirements, with a focus on the development and execution of research plans that align with project objectives.

User Insights: Apply a range of research methods, including interviews, surveys, usability testing, and analytics, to gather user insights and translate these research findings into actionable recommendations for design and development teams.

Team Development: Identify and cultivate the research talents of team members by conducting regular reviews and providing mentorship to support their professional growth.

Collaborative Process: Work closely with cross-functional teams to integrate research insights seamlessly into project workflows and collaborate with designers, developers, and other stakeholders to ensure user-centered design decisions.

Client Interaction: Engage with clients to understand their vision and requirements and present and explain research findings to them, incorporating their feedback for refinement.

Quality Assurance: Implement and maintain quality standards for research deliverables and conduct regular reviews to ensure consistency and alignment with project goals.

Budget and Resource Management: Assist in managing research project budgets and coordinate resource allocation to ensure optimal team efficiency.

Qualifications:

• Bachelor’s degree in Human-Computer Interaction, Psychology, or a related field.
• 5+ years of demonstrated ability in user research including strong portfolio demonstrating successful research projects and methodologies.
• Excellent communication and presentation skills.
• Experience with digital design and multimedia projects.
• Familiarity with user research tools and analytics.
• Previous experience in management consulting preferred.

At Servant, we believe in the power of diversity and inclusion. We are an equal opportunity employer and encourage individuals from all backgrounds to apply.