Michelle Tupinio

Michelle Tupinio has over 20 years of experience in the hospitality industry, currently serving as the Customer Relations Manager at Servco Pacific Inc. since August 2006. In this role, Michelle develops and administers customer relations strategies, collaborating with management to analyze Customer Satisfaction Index (CSI) reports to identify trends and issues. Prior to this, Michelle worked as a Revenue Manager at Nimitz Partners dba BW The Plaza Hotel, focusing on room rates and revenue opportunities, and served as Guest Services Manager at Honolulu Airport Hotel, ensuring high-quality guest hospitality. Michelle's career began at Best Western The Plaza Hotel, where key roles included Sr. Reservationist/Shift Supervisor and Front Desk Agent, emphasizing exceptional customer service and efficient operations. Michelle graduated from Admiral Arthur W Radford High School.