Service NSW
Howard Trang is an accomplished Group Product Director at Service NSW, where leadership involves guiding a team of over 100 product designers, managers, and engineers to address customer challenges for small businesses. Prior to this role, Howard held various positions at Velocity Frequent Flyer, including A/Executive Director of Digital Services and Principal Product Manager, leading cross-functional teams to enhance mobile and web experiences. Additional experience includes UX leadership roles at OFX, Qantas, and William Hill, as well as significant contributions as a Senior Consultant at Deloitte Digital, where design efforts earned recognition in mobile banking. Educational qualifications include a Bachelor of Science in Information Technology from the University of Technology Sydney.
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Service NSW
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Service NSW is an award-winning NSW government initiative delivering improved one-stop services for government customers.